Privacy Policy
Aura Intercept LLC ("Aura Intercept," "we," "us," or "our") is a limited liability company and licensed insurance agency located at 6721 Stuyvesant Court, Corpus Christi, TX 78414. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, book an appointment, contact us, or opt in to receive communications from us (collectively, our "Services").
1. Information We Collect
Information you provide
- Contact details such as your name, phone number, email address, and mailing address or ZIP code.
- Information you share when booking an appointment or contacting us, such as your date of birth, current coverage, doctors, prescriptions, and the type of insurance you are interested in.
- Your communication preferences and consent records, including the date, time, and method of any SMS opt-in.
Information collected automatically
- Device and usage data such as IP address, browser type, pages viewed, and referring pages, collected through cookies and similar technologies.
2. How We Use Your Information
- To respond to your inquiries and schedule, confirm, and remind you of appointments.
- To help you understand and compare Medicare and health insurance options and to assist with enrollment when you request it.
- To send transactional messages and, only with your consent, marketing and promotional messages.
- To provide customer service, maintain records, and comply with legal and regulatory obligations, including insurance and CMS requirements.
- To operate, secure, and improve our website and Services.
We do not sell your personal information.
3. How We Share Your Information
We may share information only in the following circumstances:
- Service providers: vendors that help us deliver our Services, such as CRM, calendar, messaging, email, and compliance providers, who may use the information only to perform those services for us.
- Insurance carriers: when you ask us to help you apply for or enroll in a plan, we share the information needed to process that request with the carrier you choose.
- Legal requirements: when required by law, regulation, subpoena, or to protect our rights, our clients, or others.
- Business transfers: in connection with a merger, sale, or transfer of our business, subject to this Privacy Policy.
The SMS restrictions in Section 4 apply to all sharing described above.
4. Text / SMS Messaging Policy (A2P / TCPA / CTIA)
4.1 Program description
If you opt in, you may receive text messages from Aura Intercept LLC, including transactional messages (appointment confirmations, reminders, follow-ups, and service updates) and, only with your separate express consent, marketing messages (plan information, enrollment period reminders, educational content, and offers related to Medicare and health insurance).
4.2 Consent
By providing your mobile number and checking an opt-in box, you provide express written consent to receive text messages from Aura Intercept LLC. Opt-in boxes are never pre-checked and are not required to book an appointment or use our Services. Consent is not a condition of purchase.
4.3 Message frequency
Message frequency varies depending on your interaction with our Services.
4.4 Fees
Message and data rates may apply.
4.5 Opt-out
You may opt out at any time by replying STOP to any message. You will receive one confirmation message and no further texts unless you opt in again.
4.6 Help
Reply HELP for help, or contact us at [email protected] or +1 (361) 201-1281.
4.7 Mobile information sharing
Mobile information and consent records (including phone numbers and SMS opt-in data) will not be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors and service providers in support of our Services (such as CRM, calendar, messaging, or compliance providers) is permitted only for the purpose of delivering those Services to you.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will never be shared with third parties.
4.8 Carriers
Wireless carriers are not liable for delayed or undelivered messages.
5. Phone Calls and Email
If you provide your phone number or email and give consent, we may contact you by phone or email about your inquiry, appointment, or insurance options. You may ask us to stop calling or emailing you at any time by telling the agent, replying to our email, or contacting us using the information below.
6. Cookies and Tracking
Our website and booking tools may use cookies and similar technologies to keep the site working, remember preferences, and understand how visitors use the site. You can control cookies through your browser settings; disabling them may affect some features.
7. Data Security and Retention
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure. We keep information only as long as needed for the purposes described here or as required by law, including insurance record-keeping requirements.
8. Your Choices and Rights
- Opt out of text messages by replying STOP.
- Unsubscribe from emails using the link in the email or by contacting us.
- Request access to, correction of, or deletion of your personal information, subject to legal record-keeping requirements, by contacting us.
9. Children's Privacy
Our Services are intended for adults 18 years of age and older. We do not knowingly collect personal information from children under 18.
10. Medicare Disclaimer
Aura Intercept LLC is a licensed insurance agency. We do not offer every plan available in your area. Any information we provide is limited to those plans we do offer in your area. Please contact Medicare.gov or 1-800-MEDICARE (1-800-633-4227, TTY 1-877-486-2048) to get information on all of your options. Not connected with or endorsed by the United States government or the federal Medicare program. This is a solicitation for insurance. A licensed insurance agent may contact you.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted on this page with a new "Last updated" date.
12. Contact Us
Questions about this Privacy Policy or your information can be sent to:
Aura Intercept LLC
6721 Stuyvesant Court
Corpus Christi, TX 78414
Phone: +1 (361) 201-1281
Email: [email protected]